SMS Alternatives Inc formerly Cicero Inc provides desktop activity intelligence and improvement software that helps organizations isolate issues and automates employee tasks in the contact center and back office. It provides a combination of application and process integration, automation and desktop analytics capabilities, technical support, training and consulting services. Geographically, it operates in the United States, and Europe. The company generates revenue from three categories: software, maintenance, and services; out of which a vast majority is earned from Software within the United States.